Salut,
Je ne sais pas pourquoi sur Ipoker lorsque j’essaye de copier une HH pour la mettre dans le replayer ça ne fonctionne pas.
Mais lorsque j’importe la HH avec les stats cela fonctionnait… Jusqu’à aujourd’hui où j’ai ce message loresque je fais click droit "import with stats’ sur une HH :
Des idées ?
Impossible de poster des HH du coup ?
Salut j’ai le meme message aussi depuis quelques jours, des fois ca marche et des fois non.
I have escalated your issue to our 2nd level support techs and they will respond to your email as soon as possible.
Please zip and email the problem hand histories and tournament summaries, with a link to this thread and your forum name, to us using the ‹ Contact Support › link.
Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).
When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox, then in Windows File Explorer right-click (DropBox Icon) ‹ Share › > ‹ Create Link › > Copy Link’ and right-click > ‹ Paste › the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer or FileDropper or FireFox Send or Google Drive and copy/paste the download link to us.
Regards,
Fozzy71
Customer Support
Hold’em Manager